Overview
At PuppySpot, we want you to be satisfied with your puppy adoption experience. If you are not completely satisfied, our refund policy provides guidelines for requesting a return or refund.
Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The request is made within 7 days of receiving your puppy.
- The puppy has not been injured or harmed in any way.
- A licensed veterinarian has verified the puppy's health status.
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
- Change of mind or personal preference.
- Failure to provide proper care for the puppy.
- Health issues caused by neglect or misuse.
Refund Process
To initiate a refund request, follow these steps:
- Contact our support team at support@puppyspot.online.
- Provide your order number and reason for the refund request.
- Submit any necessary supporting documents or veterinarian reports.
- Wait for our team to review your request and provide further instructions.
Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, feel free to reach out to us at:
Email: support@puppyspot.online
Phone: (412) 883-0899